Shipping Policy
Thank you for shopping with us. We are committed to ensuring your jewelry arrives safely and on time. Please review our shipping policy below.
Order Processing
- Orders are processed within 5–7 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, product launches, or promotional events, processing times may be slightly longer.
Shipping Options
Domestic Shipping
- Standard Shipping: 5–7 business days
- Express Shipping: 3–5 business days (where available)
International Shipping
- Estimated delivery: 7–30 business days, depending on the destination and shipping carrier.
Shipping times are estimates and may vary due to factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.
Delivery Delays
While we strive to meet all estimated delivery times, delays may occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
If you notice an error, contact us as soon as possible. We will do our best to update your order before it is shipped.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. Include your order number and photographs of any damaged items or packaging so we can investigate and assist you promptly.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
Email: info@jewelboom.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM